Our Clinic’s Policies

Vet Clinic Policies

Arrival Policy

If possible, please arrive 5-10 minutes prior to the scheduled time of an appointment. Surgical and dental patients should arrive at the office between 8-8:30am. Boarders should be dropped off between 8am-6pm weekdays or between 8am-12noon on Saturday. If boarders are scheduled for an off-hour drop off/pick up, owners should arrive Saturday or Sunday promptly at 5pm.

Appointment Policy

Please call the office at 616-676-1251 to schedule an appointment. In the event an appointment needs to be canceled, please provide at least 24-hours notice. We have reserved your time with the doctor and charges may be added to your account for a missed appointment.

Payment Policy

Full payment is due at the time services are rendered. We accept cash, check, Mastercard, Visa and Discover. Care Credit is available if alternative financing of services is required.

In Case of an Emergency

Emergencies during normal business hours may call immediately and will be seen as soon as possible. Emergencies occuring after hours will be referred to the Animal Emergency Clinic (616-361-9911) or Blue Pearl Specialty and Emergency Medicine for Pets (616-284-5300).

Preparation for Dental Appointments

Dental patients should be fasted from noon prior to the day of the appointment. Water should not be allowed after midnight. Patients should be dropped off at the office between 8-8:30am. Pre-anesthetic bloodwork is done on all patients and included in the price of the procedure. Dental patients usually are able to return home the same day as his/her appointment.

Preparation for Surgical Appointments

Surgical patients should be fasted from noon prior to the day of surgery. Water should not be allowed after midnight. Patients should be dropped off at the office between 8-8:30am. Pre-anesthetic bloodwork is done on all patients and included in the price of the procedure. Patients scheduled for small procedures usually are able to return home the same day. Spays, neuters, declaws, orthopedics, and any other involved procedures will stay the night with us.

Holiday Hours

We will be closed New Years Eve and New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and the Friday after, Christmas Eve and Christmas Day. New Years Eve and Christmas Eve may be observed before or after the holiday depending on what day of the week they fall on. Please call our office at 616.676.1251 for specifics.