To Our Valued Clients and Patients,

As most of you are probably aware, today, Governor Whitmer issued Executive Order 2020-21. This order suspends all activities that are not necessary to protect or sustain life. We all know that our pets are members of the family and as such, veterinary facilities ARE partially exempt from this order. We are however restricted to providing essential medical assistance only.

If you have a procedure or appointment scheduled in the next three weeks that does not meet the criteria for “essential medical assistance”, someone from our office will be contacting you to reschedule. Additionally, we are suspending all grooming, daycare and boarding operations effective immediately. If you have a family emergency that necessitates boarding, please call our office and we will do our best to make arrangements to help.

Routine Vet Visits & Needs

Now is not the time to get your pet scheduled for their routine visit, we all need to do our part in minimizing spread and enforcing social distancing. To that end, we will be further limiting our hours in the coming days and weeks. If you feel your pet has an emergent need, please call our office during open hours and we will counsel you over the phone as to next steps. We are conducting all appointments “curb-side” and ask that you call from the parking lot when you arrive. Additionally, we can always be reached by email at [email protected].

Through our website, you can also buy prescription diet and fill many medical prescriptions.

Emergencies that Warrant Vet Visits

The American Veterinary Medical Association has published the following list of 13 pet emergencies that still warrant a visit to the vet:

  1. Severe bleeding or bleeding that doesn’t stop within five minutes
  2. Choking, difficulty breathing or nonstop coughing and gagging
  3. Bleeding from nose, mouth, rectum, coughing up blood, or blood in urine
  4. Inability to urinate or pass feces (stool), or obvious pain associated with urinating or passing stool
  5. Injuries to your pet’s eye(s)
  6. You suspect or know your pet has eaten something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
  7. Seizures and/or staggering
  8. Fractured bones, severe lameness or inability to move leg(s)
  9. Obvious signs of pain or extreme anxiety
  10. Heat stress or heatstroke
  11. Severe vomiting or diarrhea – more than two episodes in a 24-hour period, or either of these combined with obvious illness or any of the other problems listed here
  12. Refusal to drink for 24 hours or more
  13. Unconsciousness

We are here to help determine if your pet needs to be seen or if the concern can be managed at home. Public health concerns, including rabies, distemper and parvo vaccinations are also considered important at this time, especially in unvaccinated puppies.

The bottom line is that ANY concern about your pet’s health warrants, at minimum, a call to your veterinarian. We are all in this together and we can’t wait to be back at full operation.

Thank you,
Thornwood Veterinary Team

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